Online banking frequently asked questions

1. 1. Delete all old versions of the Luseland Credit Union Mobile App.
   2. Close all open apps and browser windows on your device.
   3. Restart your device.
   4. Install our new Luseland Credit Union Mobile App found on Google Play. (The app is not yet showing up in Google Play, here is the link:( https://play.google.com/store/apps/details?id=com.celero.luseland ).

If you were expecting to receive your passcode by email, first check your spam or junk mail folder. If you don’t find it there, click resend the code on your confirmation screen to send it again. Sometimes the passcodes experience a slight delay when sent by email.

If you have a mobile phone number on file with us the verification code will automatically send the code to your mobile phone number. If you choose to have the code sent to your email address, you will receive a second code. The second code sent is the one that you should use.

Push notifications are messages that can be sent directly to a user’s mobile device. They can appear on a lock screen or in the top section of a mobile device.

• Minimum 5 – Maximum 35 alphanumeric characters (A to Z, a to z, 0 to 9)
• Special Characters that can be used are:
• _ (underscore)
• . (period)
• @ (alias)

• Minimum 1 Uppercase letter
• Minimum 1 Lowercase letter
• Minimum 1 number

   

  Special characters are optional

Yes! Two people can use the same email address or cell phone number. Be aware that when one person is using online  banking and receives a one-time passcode (OTP), both parties will receive that OTP.

In order to access online banking, an email address or mobile phone number is required to receive one-time passcodes (OTPs) for security purposes. Several providers offer a free email account.

The answer is No, once you’ve created a username, you won’t be able to change it.

Yes! On the sign in screen click ‘Forgot username or password’ and choose ‘Recover Username’. You will then be guided through some simple steps to recover your username.

The good news is NO, now you will always sign in with your username.

1. 1. Navigate to ‘My Luseland’.
   2. Click ‘Messages’ or you can click the envelope icon located at the top right corner on your main online banking page.

1. 1. Navigate to messages by tapping on the envelope icon located at the top right corner on your main screen.

1. 1. 1. Under Transfers & Payments select ‘Autodeposit Settings’.
      2. Click on the little pencil beside your current Autodeposit to edit.
      3. Re-select the same account you had set up previously.
      4. Continue twice to save your changes.
      5. Input the OTP to authorize the process and click ‘Continue’ to successfully refresh the Autodeposit.

1. 1. 1. At the bottom of the screen tap ‘Move Money’.
      2. At the top right hand corner of the screen tap ‘INTERAC e-transfer’.
      3. Tap ‘Autodeposit Settings’.
      4. Tap the three dots and select edit.
      5. Re-select the same account you had set up previously.
      6. Continue twice to save your changes.
      7. Input the OTP to authorize the process and click ‘Continue’ to successfully refresh the Autodeposit.

Online Banking:

1. Sign in to online banking on desktop/tablet.
2. Click ‘My Luseland’ and ‘Settings’.
3. ‘Statement Preferences’
3. Select the account.
4. Toggle on/off for the desired accounts.
6. Click ‘Save’.

Mobile App:

1. Sign in to online banking on the mobile app.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘General Settings’, and
then ‘Statements’.
3. Choose the account.
4. Then toggle on/off for the desired account.
5. Click ‘Save’.

1. 1. Go to ‘Accounts’.
   2. Click ‘View Transactions’.
   3. Scroll to the bottom of the page and click the ‘Print’ button at the bottom of the screen. You can also save a PDF of the transactions for future reference.

1. 1. In the mobile app, navigate to the bottom of the screen and tap ‘Activity’.
   2. Select ‘View Transactions’.
   3. At the top right-hand corner tap the three dots and from there you can tap ‘Share’.
   4. You now have the option to save to a PDF or share it to your printer or text or email it to someone.

Enabling Touch ID for mobile banking will grant access and full mobile banking functionality to any person whose fingerprints are saved on your device. We strongly recommend against enabling Touch ID if anyone else has or might gain access to your device and its security password.

To switch between profiles, go to the top of the screen to where your username is displayed. Hover over your username and the consolidated profiles will be displayed. Choose the profile you would like to switch to. A pop-up box will display asking if you if you are sure you want to switch profiles, you can either cancel or switch profiles.

There is no limit on the number of businesses that can be Consolidated under a single sign in.

All usernames, once created, cannot be changed.

Delegates will see the accounts under the business profile they are linked to. If other profiles have been consolidated, the delegate will not be able to access or view those profiles and/or accounts.

Delegates can reset their own password by using the ‘Forgotten Password’ feature on the home sign in screen or the delegate’s signer can reset it for them.

A delegate’s access can be locked to ensure they are unable to access the accounts. Delegates cannot be deleted from the profile once added.

A delegate’s access can be locked to ensure they are unable to access the accounts.

The authorized signors have 7 days to act on a transaction prior to expiry. Authorized signors that activated the expiring alerts will receive a notification of a pending transaction about to expire starting on day 5 and if not actioned, again on day 6 and if not actioned, again on day 7.

No, the signer only must approve the recurring transactions once, when it is first initiated.

Online banking has a character limit when it comes to the business name, and your business name may be outside the limits. This will not impact any of the information sent with bill payments or what is stored in our banking system.