Online banking frequently asked questions
You’ve got questions, we’ve got answers!
i'm having trouble installing the new Luseland cu mobile app?
i had luseland cu online banking saved as a favourite on my computer. now what?
what is two-factor authentication (one-time password)?
what if i didn't receive my one-time passcode?
If you were expecting to receive your passcode by email, first check your spam or junk mail folder. If you don’t find it there, click resend the code on your confirmation screen to send it again. Sometimes the passcodes experience a slight delay when sent by email.
what if i received two verification or one-time passcodes? which do i use?
If you have a mobile phone number on file with us the verification code will automatically send the code to your mobile phone number. If you choose to have the code sent to your email address, you will receive a second code. The second code sent is the one that you should use.
what are push notifications?
Push notifications are messages that can be sent directly to a user’s mobile device. They can appear on a lock screen or in the top section of a mobile device.
what are the requirements for my username?
what are the Online banking password requirements?
can two people use the same email address or mobile phone number for access?
Yes! Two people can use the same email address or cell phone number. Be aware that when one person is using online banking and receives a one-time passcode (OTP), both parties will receive that OTP.
I don't have an email address or mobile phone. Can I access online banking?
In order to access online banking, an email address or mobile phone number is required to receive one-time passcodes (OTPs) for security purposes. Several providers offer a free email account.
can I change my username?
The answer is No, once you’ve created a username, you won’t be able to change it.
I forgot my username; can I still use online banking?
Yes! On the sign in screen click ‘Forgot username or password’ and choose ‘Recover Username’. You will then be guided through some simple steps to recover your username.
do I have to type in my PAN/debit card number every time I log in?
The good news is NO, now you will always sign in with your username.
What is the secure messaging feature?
I've locked myself out with too many password attempts. What do I do now?
There's a star on one of my accounts. What does it mean and how can I change it?
My autodeposit setup migrated over, but I got a message that my e-Transfer could not be automatically deposited. What should I do?
Where do I find my eStatements?
How do I stop receiving paper statements?
1. Sign in to online banking on desktop/tablet.
2. Click ‘My Luseland’ and ‘Settings’.
3. ‘Statement Preferences’
3. Select the account.
4. Toggle on/off for the desired accounts.
6. Click ‘Save’.
1. Sign in to online banking on the mobile app.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘General Settings’, and
3. Choose the account.
4. Then toggle on/off for the desired account.
5. Click ‘Save’.
can I print out transactions from online or mobile banking?
Mobile App: Can I access the mobile banking app with touch id or facial recognition?
Mobile App: Does touch ID prevent others from getting into my account?
Enabling Touch ID for mobile banking will grant access and full mobile banking functionality to any person whose fingerprints are saved on your device. We strongly recommend against enabling Touch ID if anyone else has or might gain access to your device and its security password.
Mobile App: Are there any shortcuts to seeing my account balances without signing in to my mobile app?
Small Business FAQs
Please, contact Luseland Credit Union for the option that best suits your business or organization
What is small business online banking?
How do I consolidate my personal and business profiles?
how do I switch profiles?
To switch between profiles, go to the top of the screen to where your username is displayed. Hover over your username and the consolidated profiles will be displayed. Choose the profile you would like to switch to. A pop-up box will display asking if you if you are sure you want to switch profiles, you can either cancel or switch profiles.
How many business accounts can I consolidate?
There is no limit on the number of businesses that can be Consolidated under a single sign in.
What is a delegate?
Why can't I manage my delegate's username?
All usernames, once created, cannot be changed.
Will my delegates see my personal accounts?
Delegates will see the accounts under the business profile they are linked to. If other profiles have been consolidated, the delegate will not be able to access or view those profiles and/or accounts.
What should I do if my delegate forgets his/her password?
Delegates can reset their own password by using the ‘Forgotten Password’ feature on the home sign in screen or the delegate’s signer can reset it for them.
How can I permanently remove a delegate's access?
A delegate’s access can be locked to ensure they are unable to access the accounts. Delegates cannot be deleted from the profile once added.
How can I temporarily remove a delegate's access?
A delegate’s access can be locked to ensure they are unable to access the accounts.
Does an initiated transaction expire if the authorized signors have not approved it by the end of the day?
The authorized signors have 7 days to act on a transaction prior to expiry. Authorized signors that activated the expiring alerts will receive a notification of a pending transaction about to expire starting on day 5 and if not actioned, again on day 6 and if not actioned, again on day 7.
Do signors have to approve a recurring transaction every time it occurs?
No, the signer only must approve the recurring transactions once, when it is first initiated.
Why is only part of my business name showing on Online Banking?
Online banking has a character limit when it comes to the business name, and your business name may be outside the limits. This will not impact any of the information sent with bill payments or what is stored in our banking system.
How do I connect to Quicken/QuickBooks?
My bill payment vendors are not showing up in my Business Profile, why is this?
Getting Started With Online Banking
Online Banking How-To Demo Videos