Xpress Online Banking Alerts

Xpress Online Banking alerts make it easy to keep track of any changes that occur with digital banking and add additional protection to allow you to identify and report the potential fraudulent activity as soon as it happens.
You can choose to be notified by email or text message when the following occurs:
 
Security Alerts:
  • When a new payee is added.
  • When your password is changed.
  • When you are locked out of online banking due to failed login attempts.

Balance and Activity Alerts:

  • A daily, weekly, or monthly report of all your account balances.
  • An alert for when your balance is below an amount you specify.
  • When a deposit has been made to your account.
  • When a withdrawal has been taken from your account.

Payment Alerts:

  • When you do not have enough funds for a scheduled payment or transfer.
  • When you have insufficient funds.
  • When a scheduled payment has failed.
  • When a scheduled transfer has failed.
You will need to set up your alerts in the new Online Banking for each individual account. Account alerts are unique to each account – different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account.
You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification).

There are two types of alerts, Account Alerts, and Security Alerts. There are 3 mandatory Security Alerts that are received by email and cannot be turned off (Password Changed, New Biometric Access, and Password Attempt Lock).

Online Banking:

Sign in to online banking on desktop/tablet.

    1. Click ‘My Luseland’ and under Alerts select ‘Security’ or ‘Account’.
    2. Select the account.
    3. Under each heading toggle on/off the types of desired notifications (text message, email, push notifications).
    4. Set limit and amount if applicable.
    5. Click ‘Save’.

Mobile App:

 Sign in to online banking on the mobile app.

1. Tap ‘More’(located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
2. Choose the account.
3. Under each heading toggle on/off the types of desired notifications (text message, email, push notifications).
4. Set limit and amount if applicable.
5. Click ‘Save’.

FAQS

What are Online Banking Alerts?

Online Banking Alerts are a feature of Xpress Online Banking that allows members to receive notifications about banking activity and other events. Online Banking Alerts are set up and managed on Xpress Online Banking.

How does a member receive Xpress Online Banking Alerts?

Members receive Online Banking Alerts by either email, text message, or both.

Is there a fee for using Xpress Online Banking Alerts?

There is no charge to members for receiving Online Banking Alerts by email. When members receive text message Xpress Online Banking  Alerts, their wireless carrier may charge for receiving text messages. The member is always advised to check with their wireless carrier for details.

Are Xpress Online Banking Alerts safe?

Personal information is not transmitted in a Xpress Online Banking Alert email or text message. Except for in account specific alerts, accounts are identified by nickname only – no account numbers, balances or identifying details are visible.

Is any personal identifiable information contained in a Xpress Online Banking Alert message?

Xpress Online Banking Alerts messages display the last 4 digits of the account number and the product sub number. Example: Available balance on account XXXXXXX2364 sub 101 CHQ01 is $100.

Are members guaranteed to receive Xpress Online Banking Alerts?

Xpress Online Banking Alerts cannot be guaranteed to be received because of the potential for wireless and internet network interruptions. Members can check the Xpress Online Banking Alerts sent to them on the Alerts History page in digital banking. This will list all Xpress Online BankingAlerts sent within the last 30 days.

Can a member choose to stop receiving Xpress Online Banking Alerts?

Yes, members can log into online banking and choose to delete any active Xpress Online Banking Alerts.