Alerts make it easy to keep track of any changes that occur with Internet Banking and add additional protection to allow you to identify and report potential fraudulent activity as soon as it happens.
 
You will be notified when:
·         A new bill payee is added to your list of vendors.
·         Your Personal Access Code (PAC) is changed via Internet Banking.
·         If you are locked out of Internet Banking via Increased Authentication after 3 
      attempts to log in.
·         Login Alert
·         When a New Recipient is added.

How do I sign up?
·         Log into Luseland Credit Union Internet Banking.
·         Navigate to the Messages tab, click on Manage Alerts and Register.
·         You will be asked to accept the Alerts Agreement before you can complete your
      registration.
·         From here, add an email contact, phone contact (or both!) and follow the
      instructions received in the confirmation email or text.
·         Next, select account nicknames and choose which alerts you’d like to receive.
      You’re all set!

Managing Your Alerts Service
In addition to receiving Direct Alerts via email or text message, you can review the last 30 days of Alerts History in MemberDirect. You can also manage your alerts by editing the contact information, account nicknames, or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.


New MemberDirect Alerts Available!!!

Push Alerts

Push Alerts is an optional feature of MemberDirect, which allows you to register to be notified with a message via email or text message about specific events that occur on your accounts. For example, you can choose to receive an Alert when your loan payment is due.

There are three categories of Push Alerts.

1.      IMMEDIATE ALERTS

Deposit: Notifies users when a deposit exceeds a set threshold for the following transaction types: ATM, Point of Sale, and Electronic Drafts. NOTE: Only one limit can be set for all three transaction types. The default limit is $100.00.

Withdrawal: Notifies users when a withdrawal exceeds a set threshold for the following transaction types: Cheques, ATM, Point of Sale, Fees, Electronic Drafts, Online Bill Payments and Pre-Authorized Debits. NOTE: Only one limit can be set for all above transaction types. The default limit is $100.00.


2.      IMMEDIATE ALERTS – EVENT BASED

Low Balance: Notifies users if their available or current balance falls below a set threshold. Members select which balance(s) they wish to use to trigger the Alert.

Insufficient Funds: Notifies users when their available balance has insufficient funds for an immediate transaction.

Scheduled Payment Failed: Notifies users if a future dated or recurring bill payment failed.

Scheduled Transfer Failed: Notifies users if a future dated or recurring transfer failed.


3.      PERIODIC ALERTS

Balance Report: Notifies users of their available or current account balance. Members select which balance they wish to receive and an Alert frequency of daily, weekly or monthly.

Generic Balance Report: Notifies users of both their available and current account balance (including Line of Credit and linked savings accounts). Members select an Alert frequency of daily, weekly or monthly.

(Note: the following alerts are set up to notify the member two days prior to the event)

Scheduled Payment or Transfer May Fail: Notifies users if their future dated or recurring transfer or bill payment may fail due to insufficient funds.

Loan/Mortgage Due: Notifies users when their loan or mortgage payment is due.

Loan/Mortgage Maturity: Notifies users when their loan or mortgage is maturing.


FAQS


What are Direct Alerts?
Direct Alerts are a feature of MemberDirect that allows members to receive notifications about banking activity and other events. Direct Alerts are set up and managed on MemberDirect.

How does a member receive Direct Alerts?
Members receive Direct Alerts by either email, text message or both.

Is there a fee for using Direct Alerts?
There is no charge to members for receiving Direct Alerts by email. When members receive text message Direct Alerts, their wireless carrier may charge for receiving text messages. The member is always advised to check with their wireless carrier for details.

Are Direct Alerts safe?
Personal information is not transmitted in a Direct Alert email or text message. Except for in Push Alerts, accounts are identified by nickname only – no account numbers, balances or identifying details are visible.

Is any personal identifiable information contained in a Push Alert message?
Push Alerts messages display the last 4 digits of the account number and the product sub number. Example: Available balance on account XXXXXXX2364 sub 101 CHQ01 is $135.51.

Are members guaranteed to receive Direct Alerts?
Direct Alerts cannot be guaranteed to be received because of the potential for wireless and internet network interruptions. Members can check the Direct Alerts sent to them on the Alerts History page in MemberDirect. This will list all Direct Alerts sent within the last 30 days.

Can a member choose to stop receiving Direct Alerts?
Yes, members can log into MemberDirect and choose to delete any active Direct Alerts.